Before requesting closure
Account closure is permanent. Finish any open work and save the records you need before making the request.
- Export any financial reports you need from Financials.
- Save completed print bundles or other order documents you are required to keep.
- Record the names of the connected shops covered by the request.
- Understand that closing Meldsy does not delete your marketplace accounts or marketplace listings.
Request permanent account closure
- Sign in to the Meldsy account you want closed.
- Open Help inside Meldsy and choose Email.
Use the signed-in Help form to request closure for the current Meldsy workspace. - Ask for permanent account closure and include the account email and connected shop names.
- Send the request from the account being closed so support can verify the workspace.
What account closure removes
After the request is verified, an administrator permanently deletes the Meldsy workspace and its stored account data, including marketplace connections, imported orders and listings, materials, and settings.
- The deletion affects Meldsy’s copy of the workspace data.
- It does not close a connected marketplace account.
- It does not delete listings or orders from the marketplace itself.
Wait for confirmation
Support will confirm when the closure has been completed or contact you if the request cannot yet be verified. Until then, avoid reconnecting stores or adding new work to the account.