1. Who is responsible
Meldsy is operated by an independent developer. Information from connected marketplaces is processed only to provide the seller features described in this policy.
2. Information Meldsy handles
- Account information: your account identifier, email address, and optional display name.
- Etsy connection information: Etsy user and shop IDs, shop name, granted scopes, and encrypted access and refresh tokens.
- eBay connection information: eBay account and store identifiers, granted scopes, and encrypted authorization tokens.
- Optional Pinterest connection: account identity, boards, granted scopes, encrypted access and refresh tokens, published Pin identifiers, and organic performance metrics.
- Seller-authorized Etsy data: your shop's listings, orders, items, variations, quantities, relevant order notes, dates, totals, payments, fees, and seller-paid shipping details.
- Seller-authorized eBay data: listings, variations, available quantities, orders, and relevant financial details from a connected seller account.
- Information you add: materials, suppliers, stock lots, quantities, costs, packing rules, production costs, workflow choices, shipping adjustments, campaign settings, Pin copy, board mappings, and other workspace settings.
- Service records: sync times, errors, queue state, workflow events, and policy acceptance records.
The Data Use Disclosure gives a more detailed category-by-category explanation.
3. How information is used
Meldsy uses information to sign you in, keep your workspace separate from other sellers' workspaces, and connect the stores you authorize. It also uses information to display and refresh shop data, support production and packing, keep your cost records, and estimate profit and margins. If you enable inventory sync for linked Etsy and eBay listings, Meldsy updates their available quantities after a store refresh.
If you connect Pinterest and create a campaign or enable a publishing rule, Meldsy uses your selected listing photos, product links, and Pin copy to promote your products through your Pinterest account. Automation can use the listing state and sales thresholds recorded in Meldsy. Buyer identities, contact information, and order notes are not included in Pins or sent to Pinterest.
Meldsy does not use buyer information for advertising or unsolicited marketing. It does not sell seller or buyer data to brokers, use it to profile sellers across shops, or use it to train machine-learning or artificial-intelligence models.
4. Service providers and disclosure
Service providers process information needed to run Meldsy, including authentication, hosting, and database services. When you connect a shop, Meldsy communicates with Etsy or eBay through its API and authorization service. Optional Pinterest publishing sends the product photos, destination link, title, caption, and board you authorize to Pinterest and retrieves organic Pin metrics. It does not send buyer information or run paid advertising campaigns.
Information may also be disclosed when required by law, to protect users or the service, or as part of a business transfer subject to appropriate safeguards.
5. Storage and retention
Meldsy separates each seller's application data by account and encrypts store authorization tokens at rest. It keeps connected-store content only as long as reasonably needed to provide the service or meet legal, security, or recordkeeping requirements.
When disconnecting an Etsy or eBay shop, you can remove its stored authorization and choose whether to keep previously synced records or permanently delete store-originated orders, listings, financials, sync history, and related mappings.
Disconnecting Pinterest removes its stored authorization and pauses pending publishing. Drafts, campaign settings, and historical metrics remain in Meldsy. Pins already published on Pinterest are not deleted by disconnecting.
Optional Google Ads measurement
If you choose “Allow measurement,” Meldsy loads the Google tag to help measure whether Google ads lead to visits, completed account signups, and a first Etsy or eBay shop connection. Google receives advertising click and cookie identifiers, basic browser and network information, and an opaque event identifier used to prevent duplicate counts. Meldsy does not include your email address, account identifier, shop details, listing content, buyer information, or authorization tokens in these conversion events. Enhanced conversions and advertising personalization are not enabled by this implementation.
Your choice is shared between meldsy.com and app.meldsy.com and saved for up to six months. You can decline without losing any app features, or change your choice using “Ad measurement choices” in the website footer or Settings → Account → Ad measurement in the app. Withdrawing consent stops new Google measurement events, clears the Google Ads cookies this implementation uses, and reloads the page. It does not undo information already sent to Google. See how Google uses information from sites and apps.
Meldsy keeps a small account-level receipt of these two milestones to prevent repeat logins or shop reconnections from generating duplicate conversions. Unsent events are eligible for dispatch for seven days. Receipts remain until account deletion; they are separate from Google's advertising cookies.
6. Security
Meldsy uses HTTPS, scoped store permissions, encrypted OAuth tokens, authenticated-user ownership checks, and access-controlled infrastructure. Meldsy changes listing quantities only when you enable sync for a linked Etsy and eBay pair. No method of storage or transmission is completely secure.
7. Your choices
You can use Meldsy without connecting a store, turn off quantity sync for a linked pair, pause Pinterest campaigns, disable marketing rules, or disconnect an integration inside Meldsy. You can also revoke authorization through the connected platform. For questions or requests, use the contact form.
8. Children's privacy
Meldsy is intended for sellers, not children under 13. If you believe a child under 13 has created an account, please use the contact form so we can review it.
9. Changes to this policy
If we make material changes, we will update the date above and may ask you to accept the revised policy.